Refund Policy | NiharTech – Freelance Software & Tech Support

Refund Policy

Effective Date: June 27, 2026 | Last Updated: June 27, 2026

At NiharTech, we put real time, skill, and dedication into every project we take on. We believe in doing honest work and building long-term relationships with our clients — not just completing transactions. This Refund Policy is written to be clear and fair for both sides. Please read it before hiring us so there are no surprises later.

If you ever have a concern about a payment or a project, please reach out to us first. Most issues can be resolved with a simple conversation.

1. Our Commitment to You

Before we talk about refunds, we want to be clear about what we promise:

• We will always deliver work that matches the agreed scope and requirements
• We will communicate openly if there are any delays or issues
• We will offer revisions within the agreed scope before any refund discussion is needed
• We will treat every refund request with fairness and respect

Our goal is always to fix the problem first. A refund is the last resort, not the first step.

2. Before Work Begins — Full Refund Eligible

If you have made a payment but we have not yet started work on your project, you are eligible for a full refund. This includes:

• Advance or booking payments made before the project kickoff
• Payments made where a project proposal was shared but not yet accepted or acted upon
• Cases where NiharTech is unable to begin the project due to our own scheduling or capacity issues

To request a refund at this stage, simply email us at billing@nihartech.com with your payment details and reason. We will process your refund within 7 to 10 business days.

3. After Work Has Begun — Partial Refund

Once work has started on your project, refunds become more complex because our time and resources have already been committed. Here is how we handle it:

A. Client-Initiated Cancellation

• If you cancel a project after work has begun, you will be charged for the work completed up to the cancellation date
• The remaining balance after deducting completed work charges will be refunded to you
• The amount of work completed will be calculated honestly and transparently — we will show you exactly what was done
• Cancellation requests must be submitted in writing via email to billing@nihartech.com

B. Project Paused by Client

• If you pause a project for more than 30 days without communication, NiharTech reserves the right to close the project
• Payments made will be adjusted against the work completed, and any remaining balance will be refunded
• If you wish to restart a paused project after 30 days, a new project agreement may be required

C. Scope Changes Leading to Cancellation

• If a project is cancelled due to major scope changes requested by the client that NiharTech cannot accommodate, the same partial refund policy applies
• We will always try to find a solution before a project reaches this point

4. Completed Projects — No Refund

Once a project has been delivered and approved by the client, refunds are generally not available. This applies when:

• The final deliverable has been shared and you have confirmed approval
• The project has been deployed or handed over to you
• You have used the delivered work in any way, including publishing or sharing it
• The 30-day post-delivery review period has passed without any reported issues

This is a standard practice in the freelance and software industry. Once a product is delivered and accepted, the work is considered complete.

5. Refund for Tech Support Services

Tech support services are handled a little differently because they involve ongoing time and effort:

• Hourly support — Hours already worked are non-refundable. Unused pre-paid hours can be refunded if you cancel the support agreement in writing
• Monthly support packages — If you cancel within the first 3 days of a billing cycle and no support has been provided yet, a full refund for that month will be issued. After 3 days or once support has been provided, no refund for that month will be given
• Annual support packages — A pro-rated refund will be issued for unused months if you cancel in writing, minus any applicable administrative fees

6. Non-Refundable Situations

We want to be upfront about situations where refunds cannot be provided:

• Work that has been completed, delivered, and approved by you
• Advance payments where work has already begun and been invested in your project
• Situations where the client has provided incorrect information, changed requirements, or caused project delays
• Projects cancelled because of the client's failure to provide necessary content, assets, or approvals in a timely manner
• Dissatisfaction based on personal preference changes after the agreed design or direction was approved
• Third-party costs such as domain registration, hosting fees, software licenses, or API subscriptions paid on your behalf
• Rush project fees paid for expedited delivery

7. Quality Issues and Disputes

If you feel the delivered work does not match what was agreed, here is what we ask you to do:

• Step 1 — Contact us at hello@nihartech.com within 7 days of receiving the deliverable and clearly explain the issue
• Step 2 — We will review your concern and respond within 3 business days
• Step 3 — If the issue falls within the original scope, we will fix it at no extra charge
• Step 4 — If we are unable to resolve the issue to a reasonable standard after genuine attempts, we will discuss a fair partial refund

We have never had a project end badly without trying everything possible to make it right. That is not just policy — that is who we are.

8. How Refunds Are Processed

When a refund is approved, here is what happens next:

• Refunds are processed back to the original payment method used
• Processing time is typically 7 to 10 business days depending on your bank or payment provider
• For UPI and bank transfers, refunds are usually faster — within 3 to 5 business days
• For international payments via PayPal or similar platforms, processing may take up to 10 business days
• You will receive a confirmation email once the refund has been initiated from our end

9. Chargebacks and Payment Disputes

We understand that sometimes things go wrong. However, please contact us before raising a chargeback or payment dispute with your bank:

• Most issues can be resolved directly and much faster through a simple email to us
• Chargebacks filed without prior communication will be contested with full documentation of work completed
• Fraudulent chargebacks may result in legal action and permanent termination of services
• If a chargeback is filed, we reserve the right to withhold delivery of any remaining project work until the dispute is resolved

We are always open to honest conversations. Please reach out before going through your bank — it is almost always the faster and better path.

10. Project Cancellation by NiharTech

In rare cases, NiharTech may need to cancel a project. If this happens:

• We will notify you in writing as soon as possible with a clear explanation
• A full refund of any unused payments will be issued within 7 business days
• We will do our best to provide you with any completed work files so you are not left with nothing
• We will try to recommend alternative resources if we are unable to complete your project

This situation is extremely rare and we take it seriously when it happens.

11. How to Request a Refund

Requesting a refund is simple. Just follow these steps:

• Step 1 — Email us at billing@nihartech.com with the subject line "Refund Request — [Your Project Name]"
• Step 2 — Include your full name, project name, payment date, amount paid, and reason for the refund request
• Step 3 — We will acknowledge your request within 1 to 2 business days
• Step 4 — We will review your request and respond with our decision within 5 business days
• Step 5 — If approved, your refund will be processed within 7 to 10 business days

12. Changes to This Policy

We may update this Refund Policy from time to time as our business grows. When we do:

• The Last Updated date at the top of this page will be changed
• Active clients will be notified of significant changes via email
• Changes will not apply retroactively to projects already in progress

13. Contact Us

Have a question about a payment or refund? We are here and we will respond quickly.

NiharTech
Billing Email: billing@nihartech.com
General Email: hello@nihartech.com
Website: https://www.nihartech.com
Location: India

We typically respond within 1 to 2 business days. We know money matters — and we treat every refund request with the seriousness and respect it deserves.